Return Merchandise Authorization Request

在将产品退回Prior Scientific之前,须填写此表格申请RMA(退货授权)号。一旦我们收到表格申请,会向您发送一个RMA号以及运输/包装说明,以便安全退回产品进行维修。  

请尽可能完整并准确填写表格信息,以方便我们快速处理您的申请,避免退货申请别拒绝。在我们联系您确认RMA申请之前,请勿打包和退回产品。 

我们会竭尽全力加快处理RMA,但退货时间的长短取决于退回的产品和故障的性质。通常需要7至10个工作日评估设备,忙时可能需要更长时间。   

一旦我们完成评估,将向您发送任何非保修范围内的维修费用的报价,并在得到您授权后才进行维修。   

对于退回Prior Scientific Ltd的所有非保修RMA,系统的最低评估费用为300英镑,零件为200英镑。退回Prior Inc.最低评估费用为150美元

退回Queensgate的RMA则可能需要支付500英镑的评估费。   

我们高度重视员工的安全。填写表格之前,请仔细阅读我们的 RMA消毒指南 [链接到单独的PDF]。   

 

Step 1 / Product & fault information

Brand*:

Prior Scientific

Queensgate

Product/Model Number*:
Serial Number:
What is the fault?*

Additional information

If you have any additional information please complete the following fields to help us with processing your RMA request:

Purchase Order Number:
Sales Order Number:
Prior Scientific contact/Sales contact:
Invoice Number:
Software Used, Version Number:
Date of Purchase:

Please add any images of equipment that may help us diagnose the problem. Max 4 files. (When uploading multiple images, remember to hold down the Ctrl key while selecting them.)

Step 2 / Decontamination Information

RMA Decontamination Guidance Download

I confirm I have read and understood the decontamination guidance

Has the equipment been used?

Yes

No

Have any substances been in contact with the equipment?*

Yes

No

Please provide details of substances used with the equipment. One entry per substance:
Substance name*

Is protective equipment required?*

Yes

No

If hazardous, please indicate the category below:

Explosive

Flammable

Serious Health Hazard

Corrosive

Environmental Hazard

Toxic

Hazardous

Oxidising

Are there any substances that may combine/react with it to form a dangerous mixture? Please give details.* (Enter N/A if not applicable.)
What method of decontamination was used?* (Enter N/A if not applicable.)

Step 3 / Declaration & Shipping / Billing

‘Safe to handle’ declaration

By ticking the below box you are declaring the following:

  • You are a competent person who has knowledge of the substances used with the equipment
  • You have made reasonable inquiry as to the substances in contact with the equipment
  • The information given is accurate and no information has been withheld
  • The decontamination methods are in accordance with your own health and safety procedures
  • All surfaces of the equipment are safe to touch

I hereby declare that the equipment due to be returned to Prior Scientific is safe to handle*

Signatory’s name

If you have followed the decontamination guidance but believe there may be contaminants or other substances in inaccessible areas (e.g. between stage plates) please tick here.
Ticking below does not invalidate the safe-to-handle declaration.

Please indicate below for any additional handling instructions – for example, if protective equipment is required, in case of any inaccessible contamination.

Shipping & Billing Information

Equipment being returned to Prior Scientific must be in its original protective packaging, and Prior will not be responsible for any damage incurred during transit. If you no longer have the original packaging, please contact us for a quote. Equipment returned without its original packaging will incur a packaging charge to ensure the safe return shipment of the product after repair.

Shipping Address
Company
First Name*
Surname*
Email*
Telephone*
Street Address
Street Address Line 2
City
State / Province / Region
ZIP / Postal Code*
Country

Please check if billing address is different from shipping address

I have read and agree to the privacy policy.*

Billing Address

This is the address and contact for any correspondence relating to charges incurred for during the RMA process. Distributor details should be entered here where equipment is under service contract/warranty and is being shipped directly between Prior Scientific and the owner of the equipment

Company
First Name
Surname
Email
Telephone
Street Address
Street Address Line 2
City
State / Province / Region
ZIP / Postal Code
Country